Our Guarantee

Comprehensive 30-Day Money-Back Guarantee
  • Comprehensive 30-Day Money-Back Guarantee

    At OvernightSmile®, we are committed to ensuring that you make an informed decision about your dental care and are fully satisfied with your clear aligners. If within the first 30 days of receiving our clear aligners, you discover that they do not fit correctly due to manufacturing defects, we are committed to either remaking the aligners with new impressions at no additional cost or offering a full refund. If aligners are damaged they will first be compared to pre-shipping QC photographs to determine the cause of the fault of damage, The aligners must be returned and inspected prior to any refunds being issued. Any claims under the 30-Day Money-Back Guarantee in relation to the above must be raised within 30 calendar days of receiving the aligners. Claims after this time will not be considered.

    Remake Policy
    Should the aligners not fit, we will provide one set of new impressions and remake the aligners free of charge. This is to ensure that any issues in fit are corrected and that you receive the quality product you expect from us.

    Defective Aligner Assessment
    To ascertain if aligners are defective, they need to be returned to OvernightSmile® and will undergo an independent inspection. If the aligners match the impressions provided, a detailed report will be produced, and the aligners can be remade according to the remake policy. However, a refund will not be available in this case. If the aligners do not match the provided impressions, the money-back guarantee will be effective, and a full refund will be issued. To ensure fairness to all customers, we also require clear photographic evidence of any issues as soon as possible after receipt and responses to our communications (email/sms/telephone calls) if any issues have arisen. 

    Refund Conditions
    A full refund is available only if the aligners are proven to be faulty beyond correction by accurate impressions, and not merely due to poor initial impressions. To activate this refund, customers are required to return the aligners to OvernightSmile® within the 30-day evaluation period. The evaluation period commences from the date your aligners are delivered to your address.

Treatment Outcome Guarantee
  • At OvernightSmile®, we stand behind the effectiveness of our aligner products with a robust Treatment Outcome Guarantee, assuring our valued clients that they will achieve the final outcome outlined in their personalized 3D Treatment Plan. Should the anticipated results not materialize by the end of the prescribed treatment period, we commit to providing additional refinement aligners free of charge. You must start using your aligners within 1 week of the aligners being delivered. This commitment is contingent upon a few essential practices: a. Aligners must be worn consistently every day for the recommended duration, and clients are expected to keep daily, time-stamped progress photos (front-on, clear smile photographs) and regular 4 weekly check-ins via the livechat or email to hello@overnightsmile.com. Clients are required to check-in every 4 weeks during the course of aligners; as starting times for aligner wear can vary, we do not reach out and we do not set appointments for check-ins. Reminders are not provided for the check-ins and you must check-in by providing 4 weekly front-on photographs with and without aligners on. You will also be asked to confirm wear time daily and per aligner set. The photos, which serve as a vital record of compliance and assist in mapping out the treatment progress, are to be retained by the client and only need to be submitted to us if refinement aligners become necessary. The check-ins are mandatory and must be done regardless of need for refinements. Furthermore, clients must have had a dental checkup with a dentist, ensuring a clean bill of health within six months before starting aligner treatment. It’s important to note that the evaluation of treatment success will be based on comparing the real life end-of-treatment results (via a new mould/impression) with the initial 3D treatment plan “end result”, underscoring the objective achievement of planned outcomes rather than subjective satisfaction. The requirement for additional aligners hinges on documented adherence to these conditions, showcasing our mutual commitment to achieving your best smile. If you have not adhered to the terms of the treatment outcome guarantee, we are still able to create extra (refinement) aligners for you, however these will be chargeable. The charges are as follows : £39 per aligner up to 5 extra aligners, £30 per aligner between 5-10 extra aligners, £25 per aligner between 10-20 extra aligners, £23 per aligner over 20 extra aligners, shipping fees apply. Please note the prices are per aligner and not per aligner set. Prior to creating extra aligners we will need new impressions, if you have adhered to guarantee terms, the new impression kit will be supplied free of charge, however if you are outside of the guarantee you will need to purchase a new impression kit to send your moulds in. Free shipping is only applicable to the first purchase of aligners and not refinement aligners. Please note there is no guarantee and no way to guarantee on the exact predicted duration of treatment as this can vary and be affected by many external factors. The treatment outcome guarantee is only valid when a client makes contact by email within 2 weeks of their treatment plan ending – this is calculated by adding the treatment plan duration to the delivery date of your aligners. If contact is not made within this time frame the treatment outcome guarantee will expire, with no exceptions. If you have adhered to the terms of the guarantee and require refinement aligners, please contact hello@overnightsmile.com to confirm you have prepared all daily photos.

  • Instructions for refinement aligners : If you are eligible under the guarantee, request a free impression kit by contacting hello@overnightsmile.com, take new impressions, and return them as instructed. Once received, we’ll create a refinement plan for your approval. Approved refinements typically take 7-10 working days to manufacture and dispatch, but may take up to 21 working days in rare cases. If you are not eligible, purchase an impression kit on our website using the same email as your initial purchase, take new impressions, and return them. A refinement plan and payment link will be sent based on the per-aligner cost (£39 for up to 5 aligners, £30 for 5-10, £25 for 10-20, £23 for over 20). Once approved and paid, the refinements will follow the same timeline.
Additional Financial Considerations
  • Administrative and Shipping Fees: Please note, while we endeavor to make this process as seamless as possible, returns are subject to an administrative fee of £89. Additionally, a shipping fee of £49 will be incurred to cover the costs associated with the return logistics. Any aligners that have been used are charged at £39 per aligner.
  • Finance and Installment Conditions: We also wish to highlight that for purchases completed through finance or instalment payment plans, eligibility for this guarantee is contingent upon all payments being made punctually and in full. Late or incomplete payments may render the guarantee void.
Mandatory Prerequesites
  • To ensure a transparent and fair return process, we require all customers including those considering a return to keep and subsequently submit (if returnning) daily photographic evidence of aligner usage. These should be front-on with aligners worn and be sharp and clear. These photos play a crucial role in demonstrating adherence to the treatment and are a prerequisite for processing any return request under the 30-Day Money-Back Guarantee. Clients should also provide 4 weekly progress photos via livechat or email to hello@overnightsmile.com.
  • Clients must have had a documented full dental checkup with their regular dentist in the last 6 months as per our terms prior to starting to use the aligners.
Statement of Truth Requirement
  • Accompanying these photographic submissions, a signed statement of truth is necessary. This statement should confirm that the aligners were worn in strict accordance with the prescribed treatment plan.
Expert Assessment for Returns
  • All returns are subject to a thorough review by our team of expert orthodontists at OvernightSmile®. This review process includes an examination of the aligners for wear patterns consistent with prescribed use, as well as an evaluation of the treatment’s adherence and progress.
Stipulations on Timeframe for Returns
  • The window for initiating a return under our 30-day guarantee is strictly limited to 30 days post-receipt of the aligners.
Conditions of Aligner Returns
  • For a return to be considered, aligners must be returned in their original state, free from any alterations or damage resulting from improper use.
Exclusions from Return Eligibility
  • It is important to note that returns based on regular wear and tear, or dissatisfaction with treatment progress when aligners have been used as instructed, do not qualify under our return policy.
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