Impression Kit Instructions
** please note you may have a digital return label sent to you by email rather than a physical label **
Read all the instructions first before you start. Always take both upper and lower moulds even if you only want to treat one arch. There are two upper trays (medium and large) and two lower trays (medium and large). We only need one upper and one lower, so use whichever size fits best. Practice putting the tray in your mouth before starting the process. If you find that the impression tray is too large or too small. There are three sets of putty (1 for the upper, 1 for the lower and 1 spare set for mistakes). Please contact us if you have any problems at chat.overnightsmile.com
Mix one small tub of white putty with one small tub of coloured putty quickly until they form a single colour with no streaks. It is very important to mix the putty quickly otherwise it will set before you can take your moulds. You will have about 45 seconds to 1 minute to mix the putty and place it in your mouth before it sets.
Quickly roll the putty into a sausage and using your thumbs gently push the putty to. Looking in a mirror, open your mouth as wide as you can and using both hands inset the impression tray in your mouth.
Make sure there is enough putty to capture the back and front surfaces of your teeth. Aim to position your teeth in the middle of the putty sausage, then push the putty slowly over the teeth ensuring the putty goes over all the teeth and gums but your teeth do not hit the bottom of the tray. Make sure you lift your lip up to avoid it getting caught in the mould.
After 4 minutes, push your index fingers up into your cheeks until you feel the rim of the tray and GENTLY pull away from the teeth until the tray comes free. Rinse with cold water and allow to dry naturally. Do not remove the putty from the impression tray.
Repeat all the steps for your lower moulds. Place your completed impressions back into the box, there is no need to wrap them in anything else. Attach the pre-paid shipping label anywhere on the on the outside of the box and return it by taking it to a UPS Drop-off point. You CANNOT return it via a post office or a postbox. You can find your closest drop off point here : https://www.ups.com/dropoff?loc=en_GB
If you do not have a physical return label, you may have had a digital EVRI return QC Code label sent to you by email. These do not need to be printed. Just take them to your nearest EVRI drop off (https://www.evri.com/find-a-parcelshop) and the QR code will be scanned.
Common Questions
How do I know if my impressions are good enough?
Please refer to the images above however if you are unsure, take a clear photo of both impressions and send it to the customer support team via website livechat. They will guide you as to whether the impression is good enough or might need re-taking.
Who can I speak to if I am unsure?
Our customer support team are available 24/7 via website livechat to guide you with taking the dental impressions if you are unsure.
My impression trays do not fit, what should I do?
Contact our customer support team via website livechat and they will ensure they a different sized, new set of trays is shipped to you at no-charge, if needed.